General Returns Policy
FINAL SALES: All sales of original paintings, original sculptures, and custom commissioned artworks are final.
FINAL SALE items cannot be returned for exchange, credit, or refunds unless a return policy is agreed prior to purchase as noted by a Gallery Director on the invoice provided to the customer. In such cases that a return policy is agreed prior to purchase, all returns and exchanges must be within 14 days from the date of purchase. Returns and exchanges will not be accepted if the customer damages goods in their care or during return shipping to the gallery, and may be sent back to the customer. Your return package should include the item, along with any packaging and documents that came with it. Go to your local post office or carrier, have the item fully insured for the purchase price, and ship it to our Florida Office address (Steidel Fine Art | Steidel Contemporary, 5372 Alhambra Way S, St. Petersburg FL 33712). Please note that Steidel Fine Art | Steidel Contemporary gallery cannot be responsible for any shipping charges or insurance fees on refunded items. Ask for a return receipt for confirmation that your shipment has reached us. Once the item is received by the gallery, our quality assurance department will inspect the merchandise. After the item is verified, we will issue a refund in the same way payment was made. Please allow up to seven business days upon our receipt of the returned item for this process to take place.
FOR RETURN OF ONLINE PURCHASES: The Return and Exchange Policy described below applies only to online purchases made through our website of artworks not considered faulty. Be sure to email a request to firstname.lastname@example.org number within 14 days of receiving your order. Please note that Steidel Fine Art | Steidel Contemporary gallery cannot be responsible for any shipping charges or insurance fees on refunded items. Please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.
Returns for Online Purchases At Our Gallery: Your original invoice must be presented at the time of return or exchange within 14 days from the original purchase date.
Returns for Defective Items and Wrong Items Shipped: Any defective item(s) or item(s) that was different from Original Invoice may be refunded or exchanged: Please note that all defective item(s) are subject to inspection. In the event that the artwork is deemed the wrong item or defective prior to shipping to the customer, return shipping will be covered by the Gallery and a full refund will be provided within 14 days of receiving the returned good(s).
TERMS AND CONDITIONS